Privacy Policy
Effective Date: 25/06/2023
Last Updated: 11/06/2026
1. Who We Are
Insync Solutions Ltd (“we”, “us”, “our”) is a UK-based IT services provider located in Warrington.
We are committed to protecting the privacy and security of our website visitors, clients, prospective clients, suppliers, and business contacts.
Company name: Insync Solutions Ltd
Company number: 08114503
Registered office: Rose Cottage Burtonwood Road, Warrington
Email: admin@insync-solutions.co.uk
Telephone: 0330 6301598
For the purposes of UK data protection law, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, Insync Solutions Ltd is the data controller for the personal data we collect and use.
2. What Information We Collect
We may collect and process the following types of personal data:
Contact information
This may include your name, email address, telephone number, company name, job title, and any other information you provide when contacting us.
Technical data
This may include your IP address, browser type, device information, operating system, website usage data, and analytics information.
Service information
This may include information you provide when requesting our services, support, quotes, consultations, or other business communications.
Communication information
This may include emails, phone call details, contact form submissions, and records of correspondence between you and us.
3. How We Collect Your Data
We may collect personal data when you:
- Use our website
- Submit a website contact form
- Contact us by email, telephone, or other communication methods
- Request a quote, consultation, support, or services
- Become a client, supplier, or business contact
- Interact with cookies or analytics tools on our website
We may also collect limited technical data automatically through cookies, analytics tools, and similar technologies.
4. How We Use Your Data
We use your personal data to:
- Respond to enquiries
- Provide our services
- Manage client and supplier relationships
- Provide support and customer service
- Prepare quotes, proposals, and service information
- Improve our website and user experience
- Monitor website performance and security
- Send relevant updates or marketing communications where permitted
- Comply with legal, accounting, tax, and regulatory obligations
- Protect our business, systems, rights, and property
5. Legal Basis for Processing
We only process your personal data where we have a lawful basis to do so. Depending on the circumstances, we may rely on one or more of the following lawful bases:
Consent
Where you have given us clear consent, for example to receive certain marketing communications or to use non-essential cookies.
Performance of a contract
Where processing is necessary to provide services to you or to take steps before entering into a contract.
Legal obligation
Where we need to process your data to comply with a legal, tax, accounting, or regulatory obligation.
Legitimate interests
Where processing is necessary for our legitimate business interests, provided your rights and interests do not override those interests. This may include responding to business enquiries, managing client relationships, improving our services, protecting our systems, and operating our business effectively.
6. Marketing Communications
We may send you marketing communications where you have opted in or where we are otherwise permitted to do so by law.
You can opt out of receiving marketing communications from us at any time by contacting us at:
admin@insync-solutions.co.uk
We will not sell your personal data to third parties for marketing purposes.
7. Data Sharing
We do not sell your personal data.
We may share your personal data with trusted third parties where necessary, including:
- IT service providers
- Website hosting providers
- Email and communication providers
- Analytics providers, such as Google Analytics
- Professional advisers, such as accountants, legal advisers, or insurers
- Payment, accounting, or business administration providers
- Regulators, law enforcement, or public authorities where required by law
We only share personal data where necessary and where appropriate safeguards are in place.
8. International Transfers
Some of the third-party services we use may process personal data outside the United Kingdom.
Where personal data is transferred outside the UK, we will take steps to ensure that appropriate safeguards are in place, such as adequacy regulations, approved contractual clauses, or other lawful transfer mechanisms.
9. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, tax, and reporting requirements.
As a general guide:
- Website enquiry data may be kept for as long as necessary to respond to and manage the enquiry.
- Client and service records may be kept for the duration of the business relationship and for a reasonable period afterwards.
- Financial and accounting records are usually kept for at least six years.
- Marketing contact data is kept until you unsubscribe or ask us to remove it, unless we have another lawful reason to retain it.
When personal data is no longer required, we will securely delete, anonymise, or dispose of it.
10. How We Protect Your Data
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include secure systems, access controls, password protection, data backups, antivirus protection, staff awareness, and other appropriate security practices.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Your Rights
Under UK data protection law, you have rights in relation to your personal data. These may include the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to our processing of your personal data
- Request restriction of processing
- Request data portability
- Withdraw consent where we rely on consent
- Complain to the Information Commissioner’s Office
To exercise your rights, please contact us at:
Email: admin@insync-solutions.co.uk
Telephone: 0330 6301598
We may need to verify your identity before responding to your request.
12. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand website usage, and help us improve our services.
Cookies are small files placed on your device when you visit a website.
We may use:
Essential cookies
These are necessary for the website to function properly.
Analytics cookies
These help us understand how visitors use our website, such as which pages are visited and how users interact with the site.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can control cookies through your browser settings. You may also be able to manage your cookie preferences through our website cookie banner or cookie settings tool.
For more information, please see our Cookie Policy.
13. Third-Party Links
Our website may include links to third-party websites.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend that you read the privacy policies of any third-party websites you visit.
14. Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.
Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised “Last Updated” date.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Insync Solutions Ltd
Email: admin@insync-solutions.co.uk
Telephone: 0330 6301598